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  Customer Support
Acceptable Use Policy - Web Hosting

Terms and Conditions for Dial-up Accounts
Terms and Conditions for Dedicated Business Accounts
General Acceptable Use Policies
Acceptable Use Policies for Web Sites
Acceptable Use Policies for News Groups

Acceptable Use Policies for Web Hosting


INTRO.
Please read and understand our policies as they are to protect the best interest of our customers as a whole. US Net's general policy is to act as a neutral provider of access to the global Internet.
US Net reserves the right to suspend or cancel a customer's access to any or all services provided by US Net when US Net decides that the account has been inappropriately used. If you are unsure whether any contemplated use or action is permitted, please send mail to info@us.net and we will assist you.
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SPECIFIC USE POLICIES.

US Net Services May Only be Used for Lawful Purposes
Transmission, distribution, or storage of any information, data or material in violation of United States or state regulation or law, or by the common law, is prohibited. This includes, but is not limited to, material protected by copyright, trademark, trade secret, or any other statute. US Net reserves the right to remove such illegal material from its server immediately. US Net expressly forbids anyone from using US Net servers for the propagation, distribution, housing, processing, storing, or otherwise handling in any way lewd, obscene, or pornographic material, or any other material which we deem to be objectionable. The designation of any materials as such described above is left entirely to the discretion of the US Net management.

Unlawful and/or Unethical Use
US Net does NOT allow sites that provide points of distribution, participate in the act of or provide links to the following types of sites:

  • class="heading2">Adult Sites. Any erotic or pornographic material, links to adults sites, or advertisements for adult sites.

  • Pirated Software (Warez). Any software that is copyrighted and not freely available for distribution without cost. ROMs, ROM Emulators and Mpeg Layer 3 files (MP3).

  • Copyright Violation. Violation of copyrights held by individuals and corporations or other entities can result in civil and criminal liability for the infringer, and can involve the ISP in litigation and possible loss of reputation.

  • class="heading2">Hacking / Phreaking. Includes sites with material, links, or resources for Hacking, Phreaking, Viruses, Anarchy, or any type of site that promotes or participates in the destruction or compromises the integrity of US Net.

  • Defamation. Defamatory speech distributed over the Internet can result in civil liability for the defamer and litigation against the ISP whose facilities were used to distribute the defamatory material.

  • Distribution and/or Transmission of Obscene or Indecent Speech or Materials. Violation of indecency and obscenity laws can result in criminal penalties.

E-Mail Acceptable Use
US Net strictly prohibits harassment, whether through language, frequency, or size of messages. Forging of header information is not permitted. US Net does not allow unsolicited mail. This includes "Spamming" and "Bulk Mail" sent to persons who have otherwise not requested to receive such mail. The reason for this is that not only is it generally frowned upon by the internet community, but it also demands extra bandwidth to handle the effects of such mail.

US Net Services are Intended for the End User Only
Customers cannot sublease, sub host, or give away control of any portion of US Net's resources. For customers who do wish to sublease web space, US Net offers a very competitive resale program.

Violation of any of US Net's Rules and Regulations could result in a warning, suspension, or possible account termination. Accounts terminated due to policy violations will not be refunded.
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PAYMENT POLICIES.

class="heading2">Credit Cards
If the payment method is a credit card, the customer will be invoiced, via email address listed on the account 3 days before its renewal date. You do not need to respond to this email. Our system will automatically charge your credit card on the night of your renewal date.

class="heading2">Checks or Money Orders
If you are set up to pay by mail in check you will be invoiced 15 days before your renewal date. This will allow you time to mail in payment. Please mail you payments to:US Net, L.L.C.
120 S. Central, Suite 150
Clayton, MO 63105

Past Due Accounts
When an account is past due our system will automatically send you notifications that your account is past due. It is the customerís responsibility to contact the billing department if this situation occurs.

Out of Country Signups
Since 90% of FRAUD comes from out of the country. All customers that are signing up who are not located in the United States will be required to fax in a copy of their credit card front and back. This is done for our protection as well as our customers. Fax: 760-744-3778

Billing Department Hours
8:30am 5:00pm (PST) Monday - Friday 888-977-7333 x700 If an account is 15 days past due we will try to contact you using the phone number listed on your account. If we are not contacted with in 5 days of this phone call you will experience temporary interruption of our services but your account will remain open. If another 15 days pass, total 35 days, your account will be closed and you will be required to pay a $25.00 reactivation fee.Please note. All accounts that have been closed for non-payment will be sent to our collection agency for further attempts to collect monies owed.

All payments must be in U.S. currency
For a currency conversion chart please go here.
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PRIMARY E-MAIL ADDRESS.
The primary e-mail address that is entered on the sign-up form will be our main contact with you. All invoices, notifications, and correspondence between US Net and the customer is through this primary e-mail address. It is the customerís responsibility to provide a valid primary e-mail address. If your primary e-mail address needs to be updated, please contact billing@us.netUS Net will not be responsible for the possibility of any downtime of services due to not receiving proper notification.Note: The primary e-mail address must be at a domain other than the customerís domain. Our suggestion is to use your ISPís email account or a web-based free email account like hotmail or yahoo.

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CANCELLATION.
US Net reserves the right to cancel service at any time. All fees paid in advance of cancellation will be pro-rated and paid by US Net if US Net institutes its right of cancellation. If cancellation is caused by customers violation of these policies, then no refund will be disbursed.

Customers can cancel service any time and be refunded any amount exceeding the pre-payment of the current month. Accounts can be cancelled by faxing the following information to 1-760-744-3778 (Name, Email not a US Net address, Domain Name, FTP Password, Telephone, Last 4 Digits of Credit Card if applicable, and Reason), email the information to billing@us.net or by calling the billing department at 1-888-592-4678. Payment will be made by company check within 30 days of receipt of cancellation or credit card return. An account will be cancelled within 48 hours, unless a date of cancellation is requested.
Refunds within the 30 day trial period will be full refunds. Refunds outside the 30 day trial period and within the 1st year will have setup fees deducted from the refund.
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DISCLAIMER.
US Net will not be responsible for any damages your business may suffer. US Net makes no warranties of any kind, expressed or implied for services we provide. US Net disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by US Net and its employees. US Net reserves the right to revise its policies at any time without prior notification.US Net furthermore expects that its subscribers who provide Internet services to others will comply fully with all applicable laws concerning the privacy of on-line communications. A subscriber's failure to comply with those laws will violate US Net policy. Finally, US Net wishes to emphasize that in accepting services, subscribers indemnify US Net for any violation of the subscriber of the Services Agreement, or of law or US Net policy, that results in loss to US Net or the bringing of any claim against US Net. This means that if US Net is sued because of activities of the subscriber that violate any law, the Services Agreement or this policy (which is part of the Services Agreement), the subscriber will pay any damages awarded against US Net, plus costs and reasonable attorneys' fees.

   
 
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