Network Operations Center (NOC) - Technical
Support Center
Technical
Support Center (TSC)
Network Management
Center (NMC)
Customer Care Center
(CCC)
Up and running 24 hours a day, 7 days a week, 365
days a year, each the Technical Support Center (TSC) is the first
point-of-contact for customer outages or other service interrupting
technical problems. In the event of a major outage at
either TSC, the alternate TSC can be quickly staffed to take technical
calls from US Net customers around the world. Customer
technical issues that cannot be resolved by the TSC are elevated
to a higher status and are forwarded to the NMC for resolution.
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