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  Customer Support
Acceptable Use Policy - Dedicated Business Accounts

Terms and Conditions for Dial-up Accounts
Terms and Conditions for Dedicated Business Accounts

  1. Use of Network Connection
  2. Efficient Use
  3. Payments
  4. Connection Integrity
  5. Network Content
  6. NO Warranties
  7. Limited Liability
  8. Network Protocols
  9. Compliance
  10. Prohibited Assignments
  11. Failure to Comply
  12. Service Interruptions
  13. Technical Assistance
  14. Computer Hardware and Software
  15. Connection to US Net

General Acceptable Use Policies
Acceptable Use Policies for Web Sites
Acceptable Use Policies for News Groups
Acceptable Use Policies for Web Hosting


USE OF NETWORK CONNECTION.  
The network connection to be provided by US Net to Customer may be used by the directors, officers and employees of Customer, and its agents and consultants while performing services for Customer, for commercial, research, and/or education purposes.  Connection may also be used by entities and their users that are directly attached to Customer.  If the Customer has not purchased Gateway Service from US Net, the Customer may not receive payment or barter for allowing others to use Customer's Internet connection to route Internet traffic.

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EFFICIENT USE.
Customer agrees to use reasonable efforts to promote efficient use of the network to minimize, and avoid if possible, unnecessary network traffic.  Customer shall not disrupt US Net's network or any related networks.  Connection shall not be used to transmit any communication where the meaning of the message or its transmission or distribution, would violate any applicable law or regulation or would likely be highly offensive to the recipient or recipients thereof.  Customer agrees to abide by US Net's Acceptable Use Policies (AUP) which may be modified from time to time.  Customer is responsible for the lawfulness of any data transmission or use of the Connection, including payment of shareware royalties, if applicable, directly to the authors of such software.

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PAYMENTS.
The first and last months' access fees and a one-time setup fee (based on the type of service ordered) are required for Connection to be placed into service.  Thereafter, the Customer will be billed via U.S. Mail on a monthly basis.  Payment is due on the first day of each month at the US Net address herein specified.  If payment is not received within 30 days a one-point-five percent (1.5%) late fee will be charged.  If payment is not received within sixty (60) days, the Connection will be disconnected and the account considered delinquent.  Delinquent accounts are subject to reasonable collection and attorney fees.  Returned checks are subject to a charge of $25.00.  Credit card subscribers agree to pay all billed amounts according to the card agreement.  Customer may upgrade the Connection at any time.  In the event of a Connection upgrade, unused Connection time will be pro-rated on a per diem basis and applied toward the upgraded Connection.

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CONNECTION INTEGRITY.
Customer understands and agrees to cooperate with US Net in the remote possibility that US Net must temporarily disconnect Customer in order to exchange equipment or upgrade software.  In such a case, US Net will make reasonable efforts to notify customers in advance of said upgrade, and will attempt to schedule these upgrades during periods of minimum use.  Due to the complexity of computer networks, US Net and Customer agree to cooperate in seeking solutions to technical difficulties.

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NETWORK CONTENT.
Customer understands that news groups, and other sources of information, may contain material unsuitable for children and others due to their content.  US Net does not monitor or filter the content of information flowing through the network unless US Net has reason to believe that the content violates applicable United States laws, or is interfering with the normal operation of the network.

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NO WARRANTIES.
US Net makes no claims as to whether Connection to computer networks provides content suited for Customer's needs.  US Net expressly disclaims any and all warranties, including without limitation:

  1. any warranties as to the availability, accuracy, or content of information, products, or services; and
  2. any warranties of merchantability or fitness for a particular purpose.  

Customer agrees to indemnify and hold harmless US Net from any claims resulting from customer's use of the service which damages either the customer or another party or parties.  NO ORAL ADVICE OR WRITTEN INFORMATION GIVEN BY US NET, ITS EMPLOYEES, LICENSORS, RESELLERS OR THE LIKE, SHALL CREATE A WARRANTY; NOR SHALL YOU RELY ON ANY SUCH INFORMATION OR ADVICE.

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LIMITED LIABILITY.
US Net shall not be liable to Customer for any damage arising from any event that is out of the control of US Net.  Neither shall US Net be liable to Customer for indirect, special, incidental, exemplary, consequential, or any other form of money damages, including, but not limited to, lost profits, or for the loss of data or information of any kind, however caused, and arising out of or in connection with the performance of US Net, or the provision of services or performance hereunder, whether based in contract, tort, or any other legal theory, and whether or not US Net has been made aware of the possibility of such damages.  In no event shall liability exceed a refund of amounts actually paid to US Net by Customer for the then current contract month.  To assume greater liability on our behalf would require US Net to charge higher rates for service.

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NETWORK PROTOCOLS.
The protocols used on the US Net network, generally classified as internet protocols, call for end-to-end verification of the accuracy of any message.  Similarly, most of these protocols provide for end-to-end verification of the receipt of all of the data that is transmitted.  US Net will not be responsible for the loss of any data from delays, non-deliveries, incorrect deliveries, service interruptions, including those caused by the negligence, errors or omissions of US Net, or other losses or damages.  Use of information obtained via the services provided hereunder is at Customer's own risk.  Customer is solely responsible for the accuracy and/or quality of information obtained or data transmitted through the US Net network and assuring that each message Customer sends or receives has been received.

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COMPLIANCE.
Customer shall be responsible for taking reasonable steps to secure compliance with these terms and conditions by all persons using the Connection at, by, or through the Customer's Connection.  If a probable violation is detected, Customer will take appropriate corrective action and notify US Net as soon as possible.

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PROHIBITED ASSIGNMENTS.
Without the prior written consent of US Net, which shall not be unreasonably withheld, the customer may assign this agreement or the performance of its obligations to others under this Agreement.  

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FAILURE TO COMPLY.
Failures of service by the telephone company, the local exchange carrier, the inter-exchange carrier, other third party, or by strikes, labor disturbances, Acts of God, or any event of force majeure which prevents commencement of service hereunder or causes material continuing degradation of service under this Agreement shall give both US Net and the Customer the right to terminate this Agreement.  Any termination for failure to pay will require at least seven (7) days prior written notice.  Any other termination will require at least 30 days prior written notice.  

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SERVICE INTERRUPTIONS.
If the service provided pursuant to this Agreement is not operational for a period of 24 or more continuous hours for reasons that are caused solely by the action or inaction of US Net, the period of service will be extended by a comparable period without obligating Customer to pay for such extension(s) of service.

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TECHNICAL ASSISTANCE.
US Net provides free technical support to Customers using the telephone, web, and electronic mail.  This technical support is intended to assist the Customer with problems connecting to the Internet through our service.  US Net hires only qualified technical support personnel to assist our Customers, and those personnel undergo continuous training in various engineering and customer support areas.  While unlikely, it is possible that our assistance may actually make things worse and could possibly result in the complete destruction of your computer, its operating system, and all of the data stored on that computer.  The Customer agrees to accept full responsibility for any damage to their computer or data while relying on technical assistance from US Net.  The Customer also agrees to indemnify and hold harmless US Net from any claims resulting from the Customer's use of US Net's technical support.

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COMPUTER HARDWARE AND SOFTWARE.
Customer acknowledges that US Net is an Internet provider, and is not in the business of installing or supporting computer software or hardware.  While there are many ways to connect to the Internet, US Net recommends that a dedicated Internet router be used for this purpose.  There are some computer operating systems, including Windows NT, that may be unreliable for supporting a connection to the Internet, or for supporting Internet services such as Internet e-mail.  While US Net may be able to provide advice in regard to configuring specific combinations of computer hardware and software, the Customer accepts full responsibility for the choice of computer hardware and software used to support the connection to the Internet.

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CONNECTION TO US NET.
Customer acknowledges that in order to connect the Customer's network to US Net's Internet service, the connection must pass through wires and fiber optic cables owned and operated by an independent telephone company, such as Bell Atlantic.  This connection is known as the circuit.  US Net will assist the customer in resolving problems with the circuit, however, the Customer acknowledges that US Net is not a telephone company and has no control over the manner and speed in which problems get resolved by the telephone company.  In addition, any charges incurred in connection with the customer's circuit are payable to the phone company and are the responsibility of the Customer.

   
 
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