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  Customer Support
Acceptable Use Policy - Dial-up Accounts

Terms and Conditions for Dial-up Accounts

    1. General Terms
    2. Lawful Purposes
    3. Royalties, Licensing, and Copyrights
    4. Payment
    5. Billing
    6. Files and Data
    7. Technical Assistance
    8. Non-transferability
    9. Unlimited Dial-up Account Restrictions
    10. Network Content
    11. Customer Security
    12. Unacceptable Conduct
    13. Limited Warranty
    14. Limited Liability
    15. Acceptance

Terms and Conditions for Dedicated Business Accounts
General Acceptable Use Policies
Acceptable Use Policies for Web Sites
Acceptable Use Policies for News Groups
Acceptable Use Policies for Web Hosting


GENERAL TERMS.
We ask you to follow the rules that may exist in various areas you go to on the Internet (this is generally referred to as "netiquette").  We ask you not do anything that would harm our network or someone else's network as a result of your actions.  You are responsible for the software you use, and for the charges you incur while you are connected, including long distance or toll charges.  Finally, we agree to work with you to resolve disputes, but if we can not agree on a solution, our liability is limited to the amount of your current monthly charges.  To assume greater liability on our behalf would require us to charge higher rates for our service.

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LAWFUL PURPOSES.
US Net services may only be used for lawful purposes.  Transmission or storage of any information, data, or material in violation of any US or state law or regulation is prohibited.  The subscriber agrees to indemnify and hold harmless US Net from any claims resulting from the subscriber's use of the service which damages either the subscriber or another party or parties.  

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ROYALTIES, LICENSING, AND COPYRIGHTS.  
The subscriber is responsible for following all rules and regulations pertaining to the means by which the subscriber connects their terminal or PC to US Net, including payment of software royalties, if any, directly to authors.  The Subscriber agrees to abide by any and all software licensing and copyright restrictions.  

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PAYMENT.  

Payment for US Net services is due in advance, and at monthly intervals thereafter.  Monthly service is not prorated.  Payments not made within 30 days are considered delinquent and may be subject to reasonable collection and legal fees as well as interest accrued at 1.5% per month, or the state legal limit, whichever is lower.  Returned checks are subject to a charge of $25.00.  Credit card subscribers agree to pay all billed amounts according to the card issuer agreement.
US Net provides discounts from standard monthly charges for advance payment on terms of one-year and two-years in length.  If such a advance payment plan is chosen and the account is closed before the term of the plan expires, the charge for the partial term will be recalculated based on the standard monthly charge in order to determine the amount of the refund returned, if any.
US Net charges are for access to our network and/or the Internet only, and do not include any charge for telephone, or telecommunications access.  All telephone and telecommunications charges are the sole responsibility of the account owner.  The account owner is responsible for determining if any telephone or communications charges will apply before accessing US Net.  If there is any question on this manner, queries should be directed to the account owner's telecommunications access provider (such as the local phone company).  Under no circumstances will US Net be responsible for charges on the customers bill from the telephone company.

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BILLING.  
Unless the Monthly Billing via US Mail option is selected, subscriber agrees to accept electronic transmission of bills through their US Net email account.  

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FILES AND DATA.  
US Net is not responsible for Subscriber's personal files and data residing on US Net.  For liability reasons, US Net does not perform backups of subscriber home directories or electronic mail.  The Subscriber is responsible for the independent archival and storage of the Subscriber's data that is stored on US Net computers and networks.  Subscriber agrees that US Net has the right to delete any and all information stored in the subscriber's account when the account is terminated, for any reason, either by US Net or by the customer.

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TECHNICAL ASSISTANCE.  
US Net provides free technical support to subscribers using the telephone, web, and electronic mail.  This technical support is intended to assist the customer with problems connecting to the Internet through our service.  US Net hires only qualified technical support personnel to assist our customers, and those personnel undergo continuous training in various engineering and customer support areas.  While unlikely, it is possible that our assistance may actually make things worse and could possibly result in the complete destruction of your computer, its operating system, and all of the data stored on that computer.  The Subscriber agrees to accept full responsibility for any damage to their computer or data while relying on technical assistance from US Net.  The subscriber also agrees to indemnify and hold harmless US Net from any claims resulting from the subscriber's use of US Net's technical support.

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NON-TRANSFERABILITY.  
US Net Personal accounts cannot be used by anyone other than the subscriber.  Subscriber certifies that he or she is at least 18 years of age.  It is the responsibility of the subscriber to keep US Net informed in the event the subscriber's mailing addresses is changed.  US Net will cooperate with law enforcement authorities if an account is opened under fraudulent pretenses.  

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UNLIMITED DIAL-UP ACCOUNT RESTRICTIONS.  
Unlimited personal accounts are for attended personal access ONLY.  The use of unattended servers, including web servers, IRC robots, FTP servers, proxy-based routers is strictly prohibited.  US Net provides a separate service, called personal dedicated service, that does allow unattended access.  Personal accounts can only send IP packets from or receive IP packets for the assigned IP address.  Dial-up accounts may use only one telephone connection at a time.  In the event Subscriber chooses to make multiple simultaneous dial-up connections to US Net, Subscriber agrees to pay additional charges based on the number of simultaneous connections used.  US Net reserves the right to suspend or revoke service without advance notice if we believe an unlimited personal dial-up account is being abused.

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NETWORK CONTENT.  
Subscriber understands that news groups, web pages, and other sources of information may contain material unsuitable for children and others due to their content.  US Net does not monitor or filter the content of information flowing through the network unless US Net has reason to believe that the content violates applicable United States laws, or is interfering with the normal operation of the network.

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CUSTOMER SECURITY.  
The Customer is responsible for all use of their accounts and the confidentiality of their passwords, including choosing safe passwords and ensuring file protections are set correctly.  US Net will suspend access or change access to the Customer's account immediately upon notification by Customer that the Customer's password has been lost, stolen or otherwise compromised.  US Net is not liable for any usage and or charges prior to US Net making the necessary account alteration.  Customers are reminded that no computer system can be considered as safe from intrusion.  Email may pass through many computer systems, and should not be considered a secure means of communication unless encrypted, and even encrypted information is only as secure as the encryption method utilized.  

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UNACCEPTABLE CONDUCT.  
The subscriber agrees to follow all acceptable use policies, which may be modified from time to time.  Subscribers are encouraged to read the current acceptable use policies in effect by accessing US Net's web site at http://www.us.net/support/acceptable use.html.  Any action on the behalf of the Subscriber that causes US Net to encounter exceptional costs as a result of their actions, including threats of law suits by Subscribers, shall result in immediate termination of the Subscriber's service.

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LIMITED WARRANTY.  
US Net warrants that, if a subscriber is dissatisfied with the service, US Net will, upon notification from the subscriber to US Net, refund the service fees for the current month and any prepaid fees for future months.  Other than the foregoing, no warranty is made by US Net regarding any information, services, or products provided through, in connection with, or by US Net, and US Net expressly disclaims any and all warranties, including without limitation:

  1. any warranties as to the availability, accuracy, or content of information, products, or services; and
  2. any warranties of merchantability or fitness for a particular purpose.
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LIMITED LIABILITY.  
The liability of US Net, including without limitation any liability for damages caused or allegedly caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, communication line failure, theft or destruction of or unauthorized access to, alteration of, or use of records, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action, shall be strictly limited to the amount paid by or on behalf of the subscriber to US Net for the current month.  NO ORAL ADVICE OR WRITTEN INFORMATION GIVEN BY US NET, ITS EMPLOYEES, LICENSORS, RESELLERS OR THE LIKE, SHALL CREATE A WARRANTY; NOR SHALL YOU RELY ON ANY SUCH INFORMATION OR ADVICE.

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ACCEPTANCE.  
Use of a US Net account constitutes acceptance of these Terms and Conditions.

   
 
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